Get a star from Namibia Tourism Board

The Namibia Tourism Board is introducing the star-grading scheme as a service-quality identification tool to distinguish businesses as graded or non-graded establishments. 

Grading is conducted through official advisory visits and mystery guest visits.

BENEFITS OF THE QUALITY ASSURANCE VISIT

• Face-to-face advice from our team of experienced Quality Advisors
• Insight into your visitor’s experience
• Knowledge of the strengths and weaknesses within your business to maximise customer satisfaction
• Ongoing support available from the Quality and Standards Department following the visit

Kalahari Sands

BENEFITS OF THE SCHEME

• You will have access to NTB Marketing opportunities.
• The scheme is highly recognised. This Quality Acknowledgement will enhance the visibility and reliability of your business.
• Your business will be in the Namibian tourism spotlight in terms of quality standards.
• You will receive a free accessibility check and entry in Accessible Namibia.

STAR AWARD

• A reassurance to your potential customers from a recognised and respected organisation
• A marketing edge for your business
• A testimony to the service you provide
• The star scheme is actively marketed to consumers to raise awareness and encourage them to use the scheme.

Okonjima bush suite

MARKETING OPPORTUNITIES

• Free listing in the NTB Star Grading Booklet
• Support from high-profile NTB advertising campaigns

PROMOTIONAL GOODS

Certificate, plaque, window sticker

ADVISORY VISIT SERVICE

• Helpful when trying to achieve a specific grade
• Can save you money in the long term
• Allows you to make informed decisions
• Offers one-to-one advice from our team of experienced Quality Advisors

INFORMATION PACK

The pack contains:

• scheme requirements
• benchmark quality examples
• contact information
• application form
• fees

Olive Exclusive All-suite Hotel

GRADING AND RE-GRADING FEES

Application fees – N$250.00 per room/unit up to a maximum of N$8 000.00

Issue of grading certificate – N$250.00

Replacement of a lost or damaged insignia or grading plaque – N$1 500.00

CATEGORIES OF GRADING

Hotel, Hotel Pension, Lodge, Tented Lodge, Rest Camp, Guesthouse, Guest Farm, Self-catering, Bed and Breakfast, Backpacker Hotel, Permanent Tented Camp, Campsite

WHO SHOULD BE GRADED?

Any establishment listed in the above categories is welcome to apply.

*****STARS*****

* Fair

** Good

*** Very Good

**** Superior

***** Exceptional 

CONTACT DETAILS

• Namibia Tourism Board
• 1st Floor, Channel Life Tower, 39 Post Street Mall
• Private Bag 13244, Windhoek
• Tel +264 61 290 6044 (Ben !Gaoseb)
• Fax +264 61 401 401
• quality@namibiatourism.com.na
• www.namibiatourism.com.na